Terms and Conditions
By utilizing the services of FixCredit, ("FC") which is a D/B/A of our parent company iDispute, LLC, the governing entity, You, ("The Client") agree to be legally bound by the terms and conditions set forth herein (the "Agreement").
A. DESCRIPTION OF SERVICES
The Client understands and agrees that they are retaining FC and all associated partner law firms and attorneys solely for the purpose of drafting and sending or responding to legal letters, demand letters, negotiation letters, intent to sue letters, and the like. The Client understands that they are not retaining a law firm or attorney for the purpose of litigation or legal services. Services to be rendered include a) letter consultation; b) letter drafting; c) letter optimization; d) letter review; e) delivery of the letter to the intended recipients (one recipient included - via USPS Priority in a flat envelope with signature required); f) follow-up of any communication directed to FC and any associated law firm or attorney sent by the intended recipient or the recipient's representation of the intended letter(s).
All letters are drafted, reviewed, and signed by licensed attorneys under all circumstances. If FC currently has no existing relationships or partners with a law firm or attorney in the Client's specific region, or, if the participating attorneys in the Client's specific region are simply unavailable, FC may opt to have a Wyoming licensed attorney draft, sign and seal, and/or may opt to have that same attorney or an attorney barred in another state draft, sign and seal on letterhead of a nonlegal entity's letterhead. Please note: No attorney-client relationship is formed or created in this process at any point in time.
FC will have the attorney forward all responses from the intended recipient or their representation directly to FC and FC will then forward them to the Client.
If additional services are required, such as litigation, FC may attempt connecting the Client directly with a partner law firm or an attorney licensed in their region for additional consultation if one is available.
FC cannot guarantee a specific outcome or that the intended recipient will accept or be available to accept the letter sent to them at the address given by the Client.
Most letters are completed within 48 business hours. However, depending on a variety of factors such as the nature of the case/letter, company growth, and an unforeseen influx of authorizations, natural disasters, and other extenuating circumstances, some letters may take up to five (5) business days.
A-2. REVISION WORK
The Client shall be solely responsible for carefully reviewing the first draft delivered to FC by the attorney. It is important that the Client review the first draft several times and submit all revision requests at one time. The first revision request is included in the cost of your letter. However, after that, any additional revision requests will incur additional fees based on the material or contextual changes requested.
In plain English, if the Client would like any revisions to the letter draft provided by FC from the attorneys, they are granted one revision round for factual, grammatical, and contextual errors. If the Client asks for the entire letter to be revised, the nature of the letter, the context of the letter in a substantial way, or a second or third revision, an additional fee may be required. These charges vary attorney-to-attorney, are generally minimal, and are subject to change.
If the intended recipient or their representative responds to your letter, it will be forwarded to the Client immediately. Having the attorney send emails or make phone calls once the recipient has responded is not included in the cost of the letter and an additional fee may be required. These fees are typically minimal and most certainly significantly less costly than retaining the attorney directly. These charges are also subject to change.
A-4. REFUSAL TO SERVICE - RESPECT AND PROFESSIONALISM
If at any time, FC feels the Client is a legal risk, or if the Client becomes disruptive, or threatens FC, employees, or the participating attorneys, FC reserves the right to disengage immediately without further notice.
In plain English, we work insanely hard and we're very open about it. The attorneys work insanely hard at sub-standard rates. We are all under an immense amount of pressure delivering this one-of-a-kind product for you. We expect a minimum level of respect and professionalism at all times.
B. ACCURACY OF FACTS
The Client shall be solely responsible for providing true and accurate facts as well as reviewing the final draft provided by FC for accuracy of facts and character. FC is not responsible for and will not be held liable for mischaracterizations, false statements, or inaccurate statements made. The Client must review, identify and notify FC of any inaccurate statements or mischaracterizations prior to letter being approved and delivered.
C. DESCRIPTION OF FEES
The Client shall pay FC $1500 immediately.
1. Flat-Fee Legal Letter: $1070
2. FC Processing: Staffing, Service Facilitation between the Client and Attorney, Paralegal Services, Legal Research, Logistics, Shipping, Handling and Postage: $430
This fee includes:
- Processing from the FC office;
- Facilitation of service between Client and Attorney;
- Paralegal Services;
- Legal Research;
- Draft Revision Work (unless revisions are substantial and material or contextual - please refer to clause A-2);
- Priority-certified shipping with signature required, postage;
- Response Forwarding.
This fee is how FC is paid for their services, how FC pays its staff for everything they do for you, and how FC pays for the very existence of this website you are utilizing to obtain this legal product.
We assure you that FC works hard to guarantee its customers the fastest, least expensive option to obtain legal products. Our website and service are unrivaled. If you haven't already attempted going through traditional channels to obtain your legal product from an attorney or law firm directly, we assure you that most attorneys will take days or weeks to simply respond to your request, and then it takes additional days or weeks for them to provide you with the product you require, at a significantly higher cost to you. FC has replaced that dated, inefficient process.
Going direct to an attorney yourself will cost about $3,000 for the same product and that same product will typically take nearly two additional weeks to process.
FC gets the same job done for you for a fraction of that cost and within a turnaround time that cannot be matched by any other attorney or comparative service.
C-2. RUSH SERVICE
FC reserves the right to reject rush service requests. If the attorney assigned to the Client's case simply does not have the bandwidth to provide rush service, the rush service alone will be canceled and the Client will be refunded for only the rush service fees.
FC utilizes the services of independent law firms and attorneys and therefore has a strict no-cancellation policy once authorization has been processed or a case has been assigned. The Client understands and agrees to this policy and agrees that under no circumstances can an authorization be canceled once it is in progress. Authorizations are immediately and automatically assigned through the FC CRM and are subject to clause E. REFUNDS
Per clause "D - CANCELLATION", authorizations cannot be canceled once assigned to a law firm or attorney.
However, under certain circumstances, we can request a refund from the assigned attorney or firm on your behalf. If it's possible to work something out with that attorney or firm, the Client will be charged a mandatory $279 administration fee and the remainder of the drafting fee will be refunded. This fee covers the many moving parts and many individuals compensated in processing your request as well as the steps required on our end to cancel it.
The Client agrees that it will not, under any circumstances whatsoever, divulge, disclose or communicate in any manner, any information, including their opinions, regarding their transactions with FC unless otherwise expressly agreed to by both parties in writing and FC agrees to do the same unless required as part of the services being rendered. This confidentiality applies to all communication between FC and the Client, FC employee names, attorneys and law firms affiliated with FC, pricing of the FC service, outcomes of service, etc...
F-2. CLIENT REVIEWS / OPINIONS
The Client agrees not to publish any reviews, complaints, opinions, or any content of any kind, about FC, its employees, attorneys, processes, strategies, or outcomes without the express written consent of FC. In plain English, publishing reviews, complaints, opinions or any content may expose the Client to a dual lawsuit for damages and legal fees, one by FC and another by the attorney of record on your letter. Although rare, lawsuits are filed and are necessary to correct situations where both parties cannot agree to disagree.
We understand that some may find it unconventional or even offensive that FC Clients must agree not to publish opinions online but that is the cost of having access to our service. If you don't like it, you don't have to use the service. There are simply too many legal considerations in rendering our products and to mitigate and minimize the liabilities associated with our staff, the Participating Attorneys, and our Clients, express written consent is required before publishing any content whatsoever associated with this or any future FC transaction.
G. CHOICE OF LAW AND ARBITRATION
The laws of the state of Wyoming shall govern the validity of this Agreement, the construction of its terms, and the interpretation of the rights and duties of the parties hereto. Any controversies arising out of the terms of this Agreement or its interpretation shall be settled in Wyoming in accordance with the rules of the American Arbitration Association. Both FC and the Client agree to this clause. The fees of the arbitrators and the cost of the arbitration proceeding and any proceeding in court to confirm or to vacate any arbitration award, as applicable (including, without limitation, filing fees, investigative fees, attorneys' fees and costs), shall be reimbursed by the unsuccessful party to the victorious party and shall be awarded as part of the arbitrators' judgment to the victorious party. In simpler terms, the unsuccessful party agrees to reimburse the victorious party for fees including but not limited to filing fees, investigative fees, attorney fees, etc...
H. "WRONGFUL" OR "FRAUDULENT" CREDIT CARD CHARGEBACK CLAUSE AND CHARGEBACK PROCESSING FEES
The Client understands and agrees that in the event a chargeback is initiated by the Client that is later closed in favor of FC, the Client authorizes FC to charge a chargeback processing fee of $1500 (one thousand five hundred dollars).
I. ENTIRE AGREEMENT
This Agreement and Appendices contain the entire Agreement of the parties hereto and there are no other promises or conditions in any other agreements whether written or oral. This Agreement supersedes any prior written or oral agreements between the parties hereto.
J. BINDING EFFECT
This Agreement shall inure to the benefit of and be binding upon The Sponsor, its successors and assigns, and on FC, its successors and assigns.
K. SEVERABILITY OF SECTIONS
If any Section of this Agreement is invalidated or held unenforceable, the invalidity or enforceability of that Section or Sections shall not affect the validity or enforceability of any other Section of this Agreement.
Updated March 18, 2022